Master Chinese from Zero to Fluency

Using this website

These terms apply to Chinese with Zhenny at zhennypeng1.com. By purchasing a course, you agree to these terms and the policies linked on this website. Please review the course description and ask any questions before ordering.

What you are purchasing

We offer digital Mandarin Chinese course modules. Each course page describes the topics, number of lessons, delivery method and complete module price. Unless expressly stated, an order does not include live one-to-one tutoring, an examination or an accredited qualification.

Prices and payment

Prices are in US dollars (USD). The beginner module contains 20 lessons at $1 per lesson, totaling $20. Other modules are $10 per lesson: 30 lessons total $300 and 50 lessons total $500. A single beginner lesson costs $1. These are one-time purchases, with no recurring subscription. Payment-provider currency conversion charges may apply separately.

Email delivery

After payment confirmation, course access or learning materials are sent to the email address provided at checkout, normally within 24 hours. Delivery is handled by Zhenny. Please provide a valid email address, check your spam folder and contact us if your course has not arrived.

Personal use of materials

Course materials are licensed for the purchasing learner’s personal study. Do not resell, redistribute, publish or share course access with others without written permission. Course materials remain the intellectual property of their respective rights holders.

Support and refunds

Contact zhenny8@outlook.com for questions about your order or access. Our Refund & Delivery Policy explains how we review requests. Nothing in these terms limits rights that applicable consumer law provides.

Learning outcomes and changes

Progress depends on the learner’s starting level, practice and participation. We do not guarantee a particular language level, exam result or professional outcome. We may update these terms for future use; an accepted order remains subject to the terms communicated at the time of purchase.

Who to contact

This website is operated as Chinese with Zhenny at zhennypeng1.com. For privacy questions or requests, contact zhenny8@outlook.com.

Information we collect

When you make an inquiry, create an account or purchase a course, we may receive your name, email address, selected course, order status, payment reference and the messages you send us. WordPress, our hosting provider and payment providers may also process technical information such as IP addresses, browser details and security logs.

Why we use it

We use information to respond to inquiries, process and verify orders, deliver course materials, manage accounts, provide support, maintain records and protect the website from fraud or misuse. We do not sell personal information. Marketing messages, if introduced, require the consent or other lawful basis required in your location.

Payments

When PayPal is available and you choose it, PayPal processes your payment under its own privacy terms. We receive the order information needed to verify and support the transaction. We do not ask you to email passwords or full card details and do not store full payment-card numbers on this site.

Cookies and service providers

This site uses cookies needed for account sessions, security and checkout. Hosting and email service providers may process data to run the site and deliver messages. We have not added advertising trackers as part of this site setup. If nonessential tracking is introduced, notice and consent will be provided where required.

Retention and your choices

We retain order and communication records as needed to fulfill purchases, handle support and disputes, and meet applicable recordkeeping requirements. You may request access to, correction of or deletion of your information by email. Some records may need to be retained for legal or transaction-related reasons.

Security and international processing

We use reasonable technical and organizational safeguards, including HTTPS. Internet services cannot guarantee absolute security. Depending on the hosting, email and payment services used, information may be processed in countries outside your own, subject to applicable safeguards and requirements.

Digital delivery by email

Your purchase is a digital course module, not a physical item. After payment is confirmed, Zhenny sends course access or learning materials to the email address entered at checkout, normally within 24 hours. No shipping charges apply. The course page specifies the number of lessons included.

If your course has not arrived

Check your spam or junk folder, then email zhenny8@outlook.com with your course name, order number or payment reference, payment date and delivery email. We will check the payment and delivery record and arrange delivery again where needed. Do not send full card numbers or account passwords.

When a refund can be considered

Contact us if you made a duplicate payment, selected the wrong course before delivery, paid for a course we cannot provide, or have not received the purchased materials. We will review the circumstances and, where appropriate, correct the order, deliver the missing materials or refund the unfulfilled purchase.

After access or materials have been delivered

Because digital course materials can be accessed immediately after delivery, change-of-mind refunds after delivery may be limited. This does not exclude remedies for material defects, misdescription, non-delivery or rights that applicable law provides. Contact us so we can review the specific problem.

How to request a review

Please contact zhenny8@outlook.com within 7 days of payment when possible and explain the issue. This requested contact window does not shorten any mandatory legal right. We may ask for reasonable order information to locate your purchase.

Refund processing

Approved refunds are returned through the original payment method where possible. The time for funds to appear depends on the payment provider and your bank. We will confirm an approved refund and the relevant transaction information by email.

Payment availability

The payment method available for your order is displayed at checkout. The intended method is PayPal. If enrollment is not open and a course inquiry link is displayed instead, contact us before ordering. We do not ask you to use a friends-and-family transfer for a course purchase.

Currency and complete module prices

Prices are in USD. Beginner Basics & Pinyin Learning: 20 lessons × $1 = $20. Daily Communication: 30 lessons × $10 = $300. Each of the five 50-lesson modules costs 50 × $10 = $500. The separately listed single beginner lesson costs $1. A module purchase covers the full listed module, not just one lesson.

One-time charges

These course purchases are one-time payments. We do not enroll you in a recurring subscription. Any final charge and applicable adjustments will be shown before you authorize payment. Your bank or payment provider may apply its own currency conversion or transaction fees.

Payment confirmation and email delivery

An order or payment request is not proof of a successful payment. Course delivery begins after the payment provider confirms payment. Check that your checkout email address is correct: course access or materials are delivered there by email.

Payment problems

If you see an unexpected charge, a duplicate payment or a failed checkout, contact zhenny8@outlook.com with the course name and transaction reference. Do not send full card details or login credentials. We can review the order with you; your right to use the payment provider’s dispute process is unaffected.

Refunds

Refund requests are reviewed according to the Refund & Delivery Policy and applicable consumer law.